Since 2015, we've been dedicated to modernising invoice processing across the insurance value chain – helping insurers achieve better outcomes.
Ecliptic is an InsurTech provider dedicated to modernising invoice processing across the insurance value chain, helping insurers in the Lloyd's, London and Global Markets achieve better outcomes.
Built by insurance practitioners for the realities of a complex, high-performance market, our products are designed to remove friction from processes that have historically relied on manual oversight and fragmented systems.
At the centre of our offering is GEMINI, our expert management product, supporting 44 Carrier clients and over 1,400 registered Expert companies across the market.
We strive to provide the best service to our customers across every team and are always customer focused.
Since beginning our journey in 2015, Ecliptic has achieved, and continues to hold, a reputation as a credible and preferred supplier.
Ecliptic continues to grow, expanding into new markets, broadening our services, and launching new products.
A leadership team with deep roots in the London Market claims and expert management process.
Tom McArthur is Director at Ecliptic, leading the organisation's go-to-market strategy and driving its ongoing growth. Since joining, Tom has built and grown the team behind GEMINI and successfully onboarded 44 carrier companies to the product.
Beyond his operational responsibilities, Tom's primary focus is driving the continued growth and development of Ecliptic's product portfolio. He owns the end-to-end carrier engagement lifecycle, from initial onboarding through go-live, and ensures ongoing customer success post-launch.
Tom holds a central leadership role in GEMINI's governance, sitting as lead on both the GEMINI Steering Committee and the Carrier User Group, and chairing the Expert User Group for GEMINI.
As Head of Service at Ecliptic, Chris oversees the delivery and continuous improvement of the GEMINI service, supporting carriers, experts and third-party vendors across the London insurance market. He leads the Helpdesk function, managing over 1,000 support tickets each month while consistently maintaining SLA performance of around 99%, including a two-day resolution target for standard requests and accelerated responses for higher-priority incidents. Chris works closely with customers and stakeholders to deliver training, onboarding support and tailored product walkthroughs, while leading BAU operations, incident management and service improvement initiatives that help maintain high levels of service performance and system availability.
Clive Gallehawk brings 5 years of experience delivering technology solutions in the insurance claims market, with a focus on rebuilding trust between vendors and clients through consistent, quality delivery against agreed schedules. As lead on GEMINI, Clive has managed the discovery and end-to-end implementation of new reporting suites for Experts and Carriers, inbound and outbound API integrations (including with ClaimCenter, DOCOsoft, Charles Taylor TRAX, and Bill Review IQ), and efficiency-driving features such as invoice batching. By leveraging low-code development, our development team enables rapid delivery of proof-of-concepts and live features, ensuring stakeholders see tangible progress quickly.
Vishal Singh is a technology leader with 13+ years of experience, including 8+ years in insurance, with experience across healthcare, retail and financial services.
At Ecliptic Tech, Vishal leads the technology team and serves as Lead Developer and Solutions Architect for GEMINI and ARIES. His key deliveries include GEMINI invoice and payment automation, high-volume APIs for Claims, Instructions and Invoices, and ARIES, a Delegated Authority product.
He combines insurance expertise, technical leadership and broad experience across multiple low-code products, RPA, APIs, and full-stack development to deliver scalable, business-focused solutions.
Jake is a relationship owner for Carriers across the Lloyd's and London market, acting as the day-to-day point of contact for Carriers' business-as-usual needs, from operational support to resolving issues as they arise. This ongoing, close relationship is central to his role in customer success, ensuring Carriers get consistent, responsive support and that GEMINI continues to work for them as their needs evolve.
Beyond day-to-day support, these relationships are also a key input into product discovery. Jake draws on direct client feedback and wider market trends across Lloyd's and London to surface insight that shapes GEMINI's product direction. He partners closely with Ecliptic's product and project teams to translate that insight into delivered enhancements, ensuring the product roadmap is grounded in what Carriers need.
Sam brings 5 years of experience working at Ecliptic, developing a strong understanding of the GEMINI process and the needs of both Experts and Carriers within the insurance claims market. Over the past two years, in his role as GEMINI Processing Manager, he has been responsible for ensuring invoices are processed promptly and efficiently, while managing queries and resolving issues in a timely manner to maintain a smooth and reliable service. This experience has provided a strong foundation of knowledge across the GEMINI invoice submission and processing journey, supporting Sam's progression into the role of Customer Success Lead — Experts. In this new role, he will work closely with Experts to ensure the invoice submission process is as straightforward and efficient as possible, while actively listening to feedback, understanding customer needs, and identifying opportunities to improve the service and overall customer experience.